Welcome to Kingdom Rocks! Please read the following terms and conditions carefully before placing an order with us. By purchasing products from Kingdom Rocks, you agree to be bound by the terms and conditions outlined below:
1. Shipping Policy:
We aim to process and ship orders within 2 business days of receiving payment, unless otherwise stated.
Shipping costs and delivery times may vary depending on the destination and the shipping method selected at checkout.
We offer standard and expedited shipping options. Please refer to our shipping information page for more details.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.
We are not responsible for any delays or errors caused by the shipping carrier or customs authorities.
2. Delivery Address:
It is your responsibility to provide accurate and complete delivery information at the time of placing your order. We are not liable for any delays or non-delivery due to incorrect or incomplete address information provided by you.
We reserve the right to refuse delivery to certain addresses or locations at our discretion.
3. Delivery Delays:
While we strive to deliver your order in a timely manner, delivery times may be affected by factors beyond our control, such as weather conditions, natural disasters, or public holidays.
We will make every effort to notify you in advance of any anticipated delays in delivery.
4. International Shipping:
For international orders, please note that customs duties, taxes, and fees may apply upon importation of the products into your country. These charges are your responsibility and are not included in the product price or shipping cost.
Customs policies vary widely from country to country, so please contact your local customs office for more information before placing an order.
5. Order Tracking:
If tracking is available for your order, you will receive a tracking number via email once your order has been shipped. You can track the status of your order using this tracking number on the shipping carrier’s website.
6. Return Policy:
We want you to be completely satisfied with your purchase from Kingdom Rocks. If for any reason you are not satisfied, you may return the item(s) within 15 days of receipt for a full refund or exchange, provided that the item(s) are returned in their original condition and packaging.
To initiate a return, please contact us at [email protected] to request a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Once we receive the returned item(s) and verify their condition, we will process your refund or exchange within 2 business days.
7. Contact Information:
If you have any questions or concerns regarding our terms and conditions of delivery, or if you need assistance with a return, please contact us at [email protected].
By placing an order with Kingdom Rocks, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of delivery outlined above, including our return policy.
Thank you for choosing Kingdom Rocks!